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The following conditions are not acceptable for return, warranty and replacement.

  • If any physical damage
  • Returned without original invoice
  • Items with missing parts, box, or any other accessories from the original box

Our customers may exchange or return their purchases within 3 days from the delivery date of order under the following terms and conditions only:

  • Goods to be replaced or returned are in good saleable condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
  • Goods to be replaced or returned should be that which are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
  • Jewelry Accessories & Handbags should be returned with original branded boxes, and placed inside a parcel box when being shipped.
  • You can change any product by choosing another size/color of available stocks while taking care of the previously mentioned requirements.
  • 5.In case of exchange required by customer, the difference amount will have to be paid in addition to the delivery charges of QAR 25
Since the resolution and color composition of each monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

We are happy to answer any questions related to our products sold on Dzooq.com

Method of payment & Return period (after product evaluation process):

  • Credit card / Debit card - 5 to 7 business days
  • Bank transfer in Qatar – 5 to 7 business days
  • International bank transfers - 7 to10 business days
  • Cash on Delivery - 10 business days.
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